Q1: What is GUGULUZA?

A: GUGULUZA is a brand that specializes in hunting and gun accessories.Over the past 10+ years,GUGULUZA has been designing and manufacturing quality gun maintenance, storage, accessory and other hunting and outdoor gear.

Q2: What payment methods are accepted by GUGULUZA?

A: We accept major credit cards, such as Visa, Mastercard, American Express, and Discover. We also offer secure payment options like PayPal.

Q3: Where you ship goods from?

A: We usually ship goods from China.We also have wearhouse in the United States.It depends on  the situation of our warehouse.

Q4: What is the shipping cost?

A: Transportation costs vary by country

Q5: How long does shipping take?

A: Shipping times depend on your location. Generally, orders are processed and shipped within 1-3 business days. You can expect delivery within 5-20 business days.

Q6: Can I track my order? 

A: Yes, once your order is shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment on our website or the carrier's website.

Q7: What if I receive a defective or damaged product?

A: If you receive a defective or damaged product, please contact our customer support within 48 hours of receiving the item. We will gladly assist you in resolving the issue.

Q8: Can I return or exchange a product?

A: Yes, we have a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a refund or exchange. Please refer to our Returns & Exchanges policy for more details.

Q9: Can I cancel my order?

A: Yes, please note that once the order is processed and shipped, it cannot be canceled. Please contact our customer support for assistance.

Q10: Is my personal information safe on the GUGULUZA website?

A: Yes, we take the security of your personal information seriously. We utilize industry-standard encryption technology to protect your data. Your information will be treated confidentially and will not be shared with third parties.

Q11: How can I contact GUGULUZA customer support?

A: You can reach our customer support team by sending an email to service@guguluza.com or by using the contact form on our website. We aim to respond to all inquiries within 24 hours.

If you have more questions, please feel free to contact us!